Terms of Service

Last updated: August 20, 2026

1. Overview

This website is operated by Craft Jams by Kai. Throughout the website, the terms “we,” “us,” and “our” refer to Craft Jams by Kai.

By visiting our website or purchasing a product from us, you agree to these Terms of Service and the policies referenced in them. If you do not agree to these terms, please do not use the website or place an order.

2. Website Use

You may use this website only for lawful purposes. You may not use the website in a way that could damage, disable, interfere with, or compromise the website, its customers, or its services.

You agree to provide current, complete, and accurate information when placing an order. You are responsible for keeping your contact, billing, and shipping information accurate.

You must be the age of majority in your state or have the permission of a parent or legal guardian to use this website.

3. Products and Product Information

We make reasonable efforts to display and describe our products accurately. Because our jams are handcrafted in small batches, natural variations in color, texture, fruit, seeds, and consistency may occur. These variations are not considered defects.

Product colors may also appear differently depending on your screen or device.

Product availability is subject to change without notice. We may limit quantities, discontinue products, or decline an order when reasonably necessary.

4. Ingredients and Dietary Information

Ingredients and available nutrition information are provided on our product pages and packaging. Please review this information before purchasing or consuming a product, particularly if you have a food allergy, sensitivity, or dietary restriction.

Information provided on this website is for general educational purposes and is not medical advice. Please consult a qualified healthcare professional regarding your individual dietary or medical needs.

5. Prices and Payment

All prices are listed in U.S. dollars unless otherwise stated. Applicable shipping charges, discounts, and taxes are calculated and displayed during checkout.

We may correct pricing, product-information, or availability errors at any time. If an error affects an order you have already placed, we will contact you. We may cancel and refund an order affected by an obvious pricing or availability error.

You agree to provide valid payment information and confirm that you are authorized to use the selected payment method.

6. Orders

Submitting an order does not guarantee acceptance. Orders remain subject to payment authorization, product availability, and our ability to fulfill the order.

We may cancel or limit an order when reasonably necessary, including in cases of suspected fraud, payment problems, product shortages, pricing errors, or misuse of a promotion. If we cancel an order after payment has been collected, we will refund the affected amount.

To request an order change or cancellation, contact admin@craftjamsbykai.com as soon as possible. We cannot guarantee changes or cancellations after an order has entered fulfillment or shipped.

7. Shipping, Refunds, and Returns

Orders are governed by our Shipping Policy and Refund Policy, which are incorporated into these Terms of Service.

Because our jams are food products, we do not accept returns. Please review our Refund Policy for instructions concerning damaged, leaking, missing, or incorrect orders.

8. Discounts and Promotions

Discount codes and promotions may have additional terms, expiration dates, product restrictions, or minimum-purchase requirements. Unless expressly stated otherwise, promotions cannot be combined.

We may modify or end a promotion at any time, but changes will not affect qualifying orders that have already been completed.

9. Intellectual Property

The content of this website, including our name, logo, product photographs, artwork, written content, graphics, and website design, belongs to Craft Jams by Kai or is used with permission.

You may not reproduce, distribute, modify, sell, or commercially use this content without our prior written permission.

10. Third-Party Services and Links

Our store is hosted by Shopify, and payments or other services may be provided by third parties. Your use of those services may also be governed by the provider’s terms and privacy practices.

Our website may contain links to third-party websites. We are not responsible for the content, availability, security, or practices of websites that we do not operate.

11. Website Availability and Disclaimer

We work to keep our website accurate, secure, and available, but we cannot guarantee that it will always operate without interruptions or errors.

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. Nothing in these terms limits any consumer right or legal protection that cannot lawfully be waived.

12. Limitation of Liability

To the fullest extent permitted by law, Craft Jams by Kai will not be liable for indirect, incidental, special, or consequential losses resulting from the use of, or inability to use, this website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

13. Privacy

Our collection and use of personal information are governed by our Privacy Policy. By using this website, you acknowledge that you have reviewed that policy.

14. Governing Law

These Terms of Service are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-law principles.

15. Changes to These Terms

We may update these Terms of Service periodically. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update constitutes acceptance of the revised terms.

16. Contact Information

Questions about these Terms of Service may be sent to:

Craft Jams by Kai
admin@craftjamsbykai.com
San Diego, California