Shipping Policy

Last updated: August 20, 2026

Order Processing

Orders are typically processed and shipped within 2–4 business days after payment is confirmed. Business days do not include weekends or holidays.

During busy periods, processing may take longer. If we are unable to ship your order within the expected timeframe, we will contact you with an updated shipping date and the option to wait or cancel your order for a full refund.

Shipping Rates

We offer $5.95 flat-rate standard shipping on orders under $45.

Orders with a merchandise subtotal of $45 or more qualify for free standard shipping. Your applicable shipping charge and free-shipping eligibility will be displayed at checkout before payment.

Where We Ship

We currently ship to eligible addresses within the United States. Available shipping options are determined by the address entered at checkout. We do not currently offer international shipping.

Delivery Estimates

Delivery times shown during checkout or in your tracking information are estimates. Transit time begins after the carrier receives your package and does not include order-processing time.

Delivery may be delayed by weather, holidays, carrier disruptions, or other circumstances outside our control.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation at the email address or phone number provided during checkout.

Please allow up to 48 hours for tracking information to begin updating after your order ships.

Shipping Addresses

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at admin@craftjamsbykai.com. We cannot guarantee that an address can be changed after an order has entered fulfillment.

If an order is returned because an address was incorrect or incomplete, an additional shipping charge may be required before it can be resent.

Delayed or Missing Packages

If your tracking information has stopped updating or your package appears to be missing, contact us at admin@craftjamsbykai.com with your order number. We will help investigate the shipment with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and with other members of your household or neighbors before contacting us.

Damaged, Leaking, Missing, or Incorrect Items

If your order arrives damaged, leaking, missing items, or incorrect, please contact us within 7 days of delivery at admin@craftjamsbykai.com.

Include your order number and a clear photo of the package and affected items. We will send a replacement at no charge. If a replacement is unavailable, we will issue a refund for the affected item.

Contact Us

Questions about shipping can be sent to:

Craft Jams by Kai
admin@craftjamsbykai.com
San Diego, California